Customer Terms of Service

Version 2026-09-22

In plain English — the spirit of these terms (not part of the agreement)

Foodie Enthusiast is the marketplace, not the maker. Every storefront on it is an independent small business that makes its own products, sets its own prices, fills its own orders, and answers for its own products — their safety, ingredients, allergens, labeling, licenses, and taxes. Customers buy from that maker, and Foodie Enthusiast provides the tools that bring the two together: the storefront, the ordering, the payments, the pickup and delivery arrangements. In return, everyone agrees to deal honestly and respect one another: makers list only what is theirs and true, customers review only what they have actually experienced, nobody posts what belongs to someone else, and personal information is used only to fill the order. Foodie Enthusiast provides the platform as it is, and where a problem cannot be worked out directly, it is settled one-on-one through arbitration rather than in court. Sign it, and you are agreeing to that: buy in good faith and let the platform stay a fair place for all.

Thanks for shopping with the small home producers on Foodie Enthusiast. These Terms of Service (the “Terms”) are an agreement between you and FoodieEnthusiast.com, LLC (“Foodie Enthusiast”, “we”, “us”) for buying through our platform from any storefront on it. You accept them by checking the box and signing when you create your account, and they apply to every order you place. One thing to know up front: if you and Foodie Enthusiast ever have a dispute, section 12 settles it by binding individual arbitration instead of a lawsuit, both of us give up jury trials and class actions, and any claim that does reach court is heard in Dallas County, Texas.

1. Who you’re buying from

Every storefront on Foodie Enthusiast is an independent business. When you order, your purchase is with that storefront: it makes the food, sets the price, and fulfills the order. We run the platform that connects you. We don’t make, inspect, handle, or sell any product, and we aren’t a party to your purchase. If something goes wrong with an order, the storefront is the one to put it right, and we’ll help where we can.

2. Home kitchens and allergies

Many storefronts are home-based cottage-food businesses. Their food is usually made in a home kitchen that health inspectors don’t visit, and it’s labeled the way state law requires. The storefront is responsible for its food’s safety, ingredients, allergen information, and labeling; we don’t check any of it. Please read each item’s ingredients and ask the storefront if you’re unsure — kitchens that handle common allergens can have cross-contact. If you or someone you’re buying for has an allergy or a medical dietary need, you decide whether an item is safe. Store and eat what you buy as the storefront directs, and promptly.

3. Your account

You need an account with accurate details to order, and you must be 18 or older. Keep your password private — you’re responsible for what happens under your account. Our demo storefront lets you try ordering without an account; nothing there is a real purchase.

4. Ordering and paying

Storefronts take orders in windows with a cutoff, and may cap how many of an item they’ll make — once it’s sold out for a window, it’s sold out. Your card is charged when you check out, through Stripe (whose terms also apply). The total you see at checkout is what you pay: your items after any discounts, any delivery charge you approved, sales tax where the storefront collects it, and any tip you add (tips are optional and go to the storefront). Our fees are charged to storefronts, never added to your bill. Store credit a storefront has given you is applied automatically there. Requests in the order notes are requests; the storefront decides. If a storefront can’t fill part of an order, it can cancel that part and credit you (section 6).

5. Getting your order

Pickup: collect it at the storefront’s location during your window. Delivery: only within the storefront’s area, to the address on your profile, for the charge you approved — keep your address and phone current, and if you ask for it to be left somewhere, it’s at your risk once it is. Drop sites: meet the storefront at the stop and time on your confirmation, within its waiting period. Your order becomes yours — and your responsibility — when it’s handed to you, delivered, or left as you asked. Because your food was made for you, an order you don’t collect is up to the storefront and generally isn’t refunded.

6. Cancelling and credits

You can cancel any item yourself from My Orders while it still shows Pre-Production — before the storefront starts making it — and you’ll be credited. After that, changes are up to the storefront, and once an order is handed over it can’t be cancelled; if something’s wrong, tell the storefront right away. Credits come as store credit at that storefront or back to your card, whichever the storefront has set (if it offers both, you choose when you cancel). Store credit works only at the storefront that gave it, has no cash value, can’t be transferred, and applies automatically to your next order there. Refunds and chargebacks are the storefront’s responsibility — please talk to the storefront, then to us, before disputing a charge with your bank.

7. Reviews and messages

Once an order is handed over you can rate the storefront and its items, and you can message a storefront any time. Keep reviews honest and about your own experience — nothing false, abusive, private about someone else, or paid for — and post only words and images that are yours or that you have permission to use; nothing that infringes anyone’s copyright, trademark, or other rights. Storefronts can reply and hide reviews; we can remove anything that breaks these rules, we will remove material on a notice that it infringes someone’s rights, and we close the accounts of repeat infringers. Notices of claimed infringement go to Foodie Enthusiast’s designated agent at copyright@foodieenthusiast.com.

8. Fair play

Don’t place orders you won’t pay for or collect, use a card that isn’t yours, pretend to be someone else, interfere with the platform, copy or harvest information from it, or use it for anything illegal.

9. Your information

Our Privacy Policy explains what we collect. Storefronts get what they need to fill your order — your name, contact details, and delivery address — and agree to use it only for that. You own your reviews and messages, and you let us and the storefront show them on the platform.

10. What we don’t promise

We provide the platform “as is,” without warranties of any kind, express or implied — including merchantability and fitness for a particular purpose — and we don’t promise it will always be available or error-free. We make no promises about any storefront’s products: their quality, safety, ingredients, or labeling. Any promise about a product comes from the storefront.

11. Limits on our responsibility

To the fullest extent the law allows, Foodie Enthusiast and its owners, employees, and contractors aren’t liable for indirect, incidental, special, consequential, or punitive damages, or for lost time, data, or goodwill, arising from the platform or anything bought through it — including illness, injury, allergic reaction, or property damage connected with a storefront’s product. Our total liability to you for all claims together won’t exceed the greater of $100 or what you paid through the platform in the twelve months before the claim. You’ll cover losses we suffer — reasonable attorneys’ fees included — because you broke these terms or the law, or because something you posted infringes, or is claimed to infringe, someone’s copyright, trademark, or other rights; we may handle the defense of such a claim ourselves with your cooperation, and you won’t settle one that affects us without our written consent. Some places don’t allow some of these limits, so they may not all apply to you.

12. If we ever disagree

Texas law governs these terms. Please tell us about any problem first at support@foodieenthusiast.com and give us 60 days to work it out with you; we’ll do the same before bringing a claim against you. If we can’t, any dispute between you and Foodie Enthusiast — including whether it can be arbitrated — is settled by binding individual arbitration before one neutral arbitrator, not in court, administered by the American Arbitration Association under its Consumer Arbitration Rules (adr.org) and governed by the Federal Arbitration Act. Hearings are held in your county or by phone or video. You pay at most the AAA consumer filing fee; we pay the rest. The arbitrator can award you, individually, anything a court could, and the award can be entered as a court judgment. Both of us give up jury trials for any claim that is arbitrated. Separately — and whether a claim is arbitrated or heard in court — claims are individual only: no class, collective, consolidated, or representative actions, and neither an arbitrator nor a court may combine the claims of different customers or award relief for anyone but the individual party. That class-action waiver stands on its own; if a court ever refuses to enforce it for a particular claim, that claim goes to court rather than class arbitration, and it still applies to every other claim. Either of us can still use small-claims court, and either can ask a court to stop misuse of the platform or infringement of intellectual property. Any claim that does proceed in court, other than in small-claims court, is brought in the state or federal courts in Dallas County, Texas, and you consent to their jurisdiction. Disputes about an order start with the storefront.

13. The rest

We may update these terms; the version in force when you order applies to that order, and we’ll give reasonable notice on the platform before a change that materially reduces your rights. You can close your account any time, and we can suspend or close accounts that break these terms; orders already placed are still fulfilled or credited. If part of these terms can’t be enforced, the rest still applies, and not enforcing something once doesn’t waive it. These terms, our Privacy Policy, and any storefront policy that applies to your order are the whole agreement between you and us about buying through the platform. Sections 1, 2, 7, and 9 through 13 survive if your account closes.

14. Questions

About an order or a product, message the storefront from its page. About the platform or these terms, write to support@foodieenthusiast.com.

Customers accept these terms when they create their account; a link to them and their signature appear at the bottom of their cart.

How Foodie Enthusiast handles personal information — yours and your customers' — is described in the Privacy Policy.